We may be closed but our Website isn’t!

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Just to let you know the Cadimage Tools Office is closing for our summer break. We will be closed from 24th December 2008 through to 5th January 2009.

Our Online Support portal will be active but not regularly monitored so any replies may not take place until we return to the office.

Remember our website doesn’t close so you can still purchase products and take advantage of our 15% Year End Promotion – simply use the YEND8 Promotion Code.

Obviously I don’t want anyone to miss out on this promotion so if you have any issues please email me and I will do my best to help you.

Best wishes for a safe and happy festive season. We look forward to working together in the New Year.

Wall Framing for ArchiCAD 12 Released!

We are pleased to announce the release of the Wall Framing tool for ArchiCAD 12. You can download it right away at the downloads page. There’s also some tips on how it works and how to use it in a previous post here, and a series of tutorial videos to get you started quickly:

• Wall Framing Presets
• Attach Framing to a Composite
• Place Frames
• Keyboard Shortcuts
• Elevate Frames
• Edit Frames

Resetting Keyplugs User Feedback

As you will be aware the Cadimage Tools need to be registered to your ArchiCAD Keyplug in order to function.

So what happens if you have to have a faulty keylug replaced?

Simply email our Customer Care team along with details regarding the original keyplug number and we can reset it for you. This enables you to Activate your Tool/s against your new keypug and continue working with our Tool/s.

Because we need to sleep we can only commit to sorting you out by your next business day – though depending when you email us sometimes it can take as little as a few minutes!

Here is what customer had to say about his recent ‘reset’ experience:

I was too busy to respond a couple of days ago, but wanted to thank you and everyone at Cadimage.  Your response to my problem wasn’t only fast (within a few hours) it was quickly fixed.

Also whomever is responsible for creating/implementing the registration process into ArchiCAD itself deserves a pat on the back.  Once my information was reset by your support staff I was up an running again using the Add-on without having to even restart ArchiCAD.

Cheers to you and the people at Cadimage for implementing an Add-on that works well but also a system that solves problems quickly and easily, no matter the time of day.

Thanks again…

Sharing ArchiCAD Files with non-Cadimage Tools Customers

One of the most common support questions we receive from customers and also something asked during the sales process is “What happens if I need to send a file to an ArchiCAD user who doesn’t use your Tools?”

Due to the frequency of this question we wrote a Support Tip and placed it on our website.

Basically we suggest the ‘non-Cadimage Tools’ customer downloads and installs the required Tools. This ensures they have all the required Add-ons, Objects and Macros.

They do not need to purchase the Tools to be able to download them. They simply need to register with our website.

If they simply install the Tools without purchasing them everything will display and print correctly, however, they will not be able to edit the placed objects.

If the ‘non-Cadimage Tools’ customers chooses to they can also register for a 30 day Trial Versiondirectly within ArchiCAD after they have installed the Tools.