Resetting Keyplugs User Feedback

As you will be aware the Cadimage Tools need to be registered to your ArchiCAD Keyplug in order to function.

So what happens if you have to have a faulty keylug replaced?

Simply email our Customer Care team along with details regarding the original keyplug number and we can reset it for you. This enables you to Activate your Tool/s against your new keypug and continue working with our Tool/s.

Because we need to sleep we can only commit to sorting you out by your next business day - though depending when you email us sometimes it can take as little as a few minutes!

Here is what customer had to say about his recent ‘reset’ experience:

I was too busy to respond a couple of days ago, but wanted to thank you and everyone at Cadimage.  Your response to my problem wasn’t only fast (within a few hours) it was quickly fixed.

Also whomever is responsible for creating/implementing the registration process into ArchiCAD itself deserves a pat on the back.  Once my information was reset by your support staff I was up an running again using the Add-on without having to even restart ArchiCAD.

Cheers to you and the people at Cadimage for implementing an Add-on that works well but also a system that solves problems quickly and easily, no matter the time of day.

Thanks again…

Sharing ArchiCAD Files with non-Cadimage Tools Customers

One of the most common support questions we receive from customers and also something asked during the sales process is “What happens if I need to send a file to an ArchiCAD user who doesn’t use your Tools?”

Due to the frequency of this question we wrote a Support Tip and placed it on our website.

Basically we suggest the ‘non-Cadimage Tools’ customer downloads and installs the required Tools. This ensures they have all the required Add-ons, Objects and Macros.

They do not need to purchase the Tools to be able to download them. They simply need to register with our website.

If they simply install the Tools without purchasing them everything will display and print correctly, however, they will not be able to edit the placed objects.

If the ‘non-Cadimage Tools’ customers chooses to they can also register for a 30 day Trial Versiondirectly within ArchiCAD after they have installed the Tools.

Cadimage Tools Hotfix 2

The second hotfix for the Cadimage Tools has now been released. This hotfix addresses a number of issues that have been resolved thanks to feedback received from you, our customers. You can download the the latest versions here: http://www.cadimagetools.com/myAccount/downloads.aspx
As always, make sure you check out the release reports while you’re there to see what we actually did.

Cadimage Tools Hotfix Released!

The Cadimage Tools team are pleased to announce that our first hotfix for ArchiCAD 12 is ready to go. We’ve ironed out a number of wrinkles found after the initial release, so head over to our website(http://www.cadimagetools.com/myAccount/downloads.aspx) to download the latest version. And while you’re there, be sure to check out the release reports to  see a full list of the changes made.

Important note for ArchiCAD 12 PowerPC users

Important note for ArchiCAD 12 PowerPC (ie. G4 or G5s) users. The 2285 hotfix for ArchiCAD 12 breaks several of the Cadimage Tools so we advise that users do not apply the hotfix yet. We are working with Graphisoft to resolve this issue and will keep this website updated when we have a solution.

If you have already installed the hotfix, please contact us at customercare@cadimagetools.com for details of how to revert to the un-hotfixed installation. This problem only affects Macintosh PowerPC users of ArchiCAD 12. Windows users and Intel Macintosh users are not affected.

Rapid Details for ArchiCAD 12 - Important Note

It has come to our attention that when Rapid Details is first installed in ArchiCAD 12 that the ArchiCAD Default Pens for the Rapid Detail Tool default to 0. This causes a number of issues and warnings.

The issue is easily remedied by opening up the Rapid Details Settings dialog, switching to the Floor Plan and Section Tab and setting all relevant Pen Settings to 1 (ie Symbol Line Pens, Cut Line Pens etc.)

Stair Builder Resources

Over the last few weeks we have released a variety of information relating to the Stair Builder, please find the definitive guide to all this content below:

• Stair Builder Manual
• ArchiCAD Talk - Stair Wishlist versus Stair Builder for ArchiCAD 12
• Movie #1 - How do I create a Stair?
• Movie #2 - Stair Builder Railings
• Movie #3 - Split Stairs
• Movie #4 - Editing Stairs

New Online Support Portal Launched

We are pleased to annouce the launch of an Online Support Portal within the Cadimage Tools website.

You will see a new ‘Online Support’ link under the ‘My Account’ section of the menu.

You have to be logged in to enter a Support Item (so we know who you are!) then you can create an item.

Firstly you enter a few items to provide us with information about your enviorment eg Platform, ArchiCAD Version, the Tool you need support etc.

You then proceed to enter a description of the issue and you can upload a file that may be useful to us.

Once you have entered the item we will keep you informed via email as to the status. In some instances we will need to ask for additional information and the Support Ticket tracks the entire discussion.

At anytime you can login to the website and check the status of your items. If you manage to solve the issue you can close the Support Ticket.

You can also use the Forums on our Website to discuss any aspect of our tools -
check out: http://www.cadimagetools.com/forum/forum.aspx

Revision Manager 11.4 Released

We have just uploaded Revision Manager 11.4.

This release fixes an issue that resulted in ArchiCAD crashing intermittently on start-up.